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Privacy Policy

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1. Introduction
Lact With Love is committed to protecting your privacy and ensuring the security of your personal and health information. This privacy policy explains how we collect, use, store, and disclose your personal and health-related data, in compliance with the Privacy Act 1988 and other applicable Australian privacy legislation.

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2. What Information We Collect
We collect information that you provide to us when you engage our services. This may include:

  • Identifying information: name, date of birth, address, phone, email.

  • Health information: maternity history, birth details, baby’s health data, feeding history, sleep routines, medical background.

  • Financial information: billing details, payment, private health fund (if applicable).

  • Other personal data: emergency contact, preferences, support team contacts.

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3. How We Use Your Information
Your information is primarily used for:

  • Clinical assessment and safe, personalised lactation or sleep support.

  • Communicating with you to schedule consultations, send resources, and follow up.

  • Coordinating with other health professionals (with your consent) to provide holistic care.

  • Administrative purposes, such as issuing invoices or receipts.

  • Compliance with legal obligations.

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4. Disclosure to Third Parties
We may share your health information with other health professionals (GPs, paediatricians, midwives, etc.) only if you consent, and only where necessary for your care. We will not share your financial or personal data with third parties for marketing purposes without your explicit consent. We may also use third-party service providers (e.g., Splose, payment gateways) who handle your information on our behalf — but these providers are required to comply with Australian Privacy Principles and protect your data appropriately.

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5. Data Security
We take reasonable and commercially appropriate steps to protect your data from misuse, interference, loss, or unauthorised access or disclosure. This includes secure servers, data encryption where possible, and restricted access within our practice. However, no system is 100% secure, and we ask you to support us by safeguarding your own login credentials.

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6. Access, Correction & Deletion
You have the right to request access to the personal information we hold about you and to correct any inaccuracies. If you want us to delete your information, you can ask us, and we will comply unless we are legally required to retain it (e.g., for records).

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7. Retention
We will retain your information for as long as is reasonably necessary to provide clinical care, comply with professional or legal obligations, and as per record-keeping requirements.

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8. Changes to this Policy
We may update this Policy periodically. When we make material changes, we will notify you (e.g., via email) or post a notice on our website. Continued use of our services after such notification constitutes acceptance of the updated policy.

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9. Complaints
If you have any concerns about how we manage your personal information, please contact us. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

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10. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Lact With Love
Email: nechama@lactwithlove.com.au
Phone: 0481393691

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